For over three decades, Mae Tao Clinic in Mae Sot, Thailand has been a lifeline—delivering critical healthcare services to migrants and refugees fleeing instability along the Thai–Myanmar border. But its scale—serving over 250,000 people—came with an operational burden.
Patient records were still handwritten, systems were siloed, and staff spent hours managing paperwork instead of patients. In 2022, Equitech Collective partnered with the clinic to change that.
Through a collaborative and iterative process, the team co-developed a low-cost electronic health records system, tailored to the clinic’s needs and constraints. Built with and for frontline staff, the system now allows for digital patient data capture at the point of care, reducing workload, improving continuity, and freeing up time for what matters most: the human side of healing.
The project shows that digital transformation doesn’t have to be expensive or top-down—it just has to be thoughtful, grounded, and co-created.
More on this case study coming soon.
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